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Subscription Security

The data sent from the Agent to the Data Center is encrypted prior to
transmission from the client PC. To prevent unauthorized parties from gaining
access to users’ data on the server:

- All data is secured with encryption algorithms using AES [128-bit key] encryption.

- The encrypted output is sent to the Data Center. The Data Center stores the encrypted files
without decrypting them.

- As a result, unauthorized users are prevented from viewing user data.
Network & Firewall Security

Network Practices

- The Connected Data Center Mirror is located at an undisclosed location.

- All data received by either Data Center is immediately replicated to its mirror.

- Outages or a disaster at either Data Center do not interfere with the availability of the data or
the service.

- As a result, Connected has yielded 99.99% uptime for the past seven years.

Firewall Best Practices

Connected’s firewall policies do not permit access from the outside to the Data Center file
servers, except through a designated port that only accepts the special protocol used by
Connected's DataProtector application. This protocol has no general or macro capabilities, only
the ability for the Connected DataProtector Agent (the software on the end-user computer) to
perform authenticated, encrypted communication to its server counterpart.

File Retention

To prevent unauthorized parties from deleting users’ data from the servers:

- There are no commands that allow deletion in the client-server protocol.

- Administration has operational control mechanisms to prevent unauthorized access to
Connected’s servers.

- The 10 most recent versions of any file backed up to the Data Centers.